Klikit: All in One Food Delivery Management Platform
Client
Klikit
- Industry
Food and Beverage Industry
- Region
APAC
Overview
Klikit is a leading online food ordering aggregator serving restaurants across Singapore, the Philippines, Malaysia, and Australia. The platform enables food businesses to manage multiple food delivery channels through a single centralized system.
Managing restaurant operations across various delivery platforms can be time consuming, particularly when updating menus, pricing, promotions, and other business information. Traditionally, restaurants must make these changes separately within each delivery platform, creating additional workload and increasing the risk of inconsistencies.
Klikit simplifies this process by providing a unified platform where restaurants can make updates once and automatically synchronize those changes across all connected delivery services. By streamlining operational workflows, the platform helps businesses improve efficiency, reduce manual effort, and save valuable time while maintaining consistency across their digital ordering channels.
- Tools
Technologies Used
AWS
kubernets
MySQL
Redis
Bigquery
Flutter
React
GoLang
Python
Node JS
kong Proxy
prometheus
Grafana
robusta
Argo-CD
- Challenges
Managing multiple devices across delivery platforms
Complex order and menu management processes
Operational inefficiencies limiting performance
High resource and service costs
- Solutions
Unified order management with a consolidated dashboard
Centralized menu management across platforms
Web based solution for direct order management
Integration with APIs and third party services
Scalable infrastructure to support growth
Measurable Results
- 43% reduction in manual tasks
- 60% decrease in order cancellation rates
- 1.5x - 2x growth in online delivery revenue
- Reduced operational expenses through automation
Project Team Composition
Role
Frontend, Backend and DevOps Engineers
UI/UX Designers
QA Engineers
Product Specialists
Count
30
2
3
4
Core Features of the Platform
Centralized Menu Management
Unified Order Monitoring and Management
Direct Channel Ordering System
Third Party Payment and Delivery Integrations
Scalable Cloud Infrastructure with High Availability
Timeline
Project Start Time
May 2020
1
Project End Time
September 2025
2
Project Discovery and Planning
1 Month
1
Design and Prototyping
2 Weeks
2
Application Development
3 Months
3
Testing and Quality Assurance
2 Weeks
4
Launch and Post Deployment Support
1 Month
5
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